Implementation of an omnichannel platform with functionality for recording, storing, and indexing interactions with customers across all communication channels for further analysis and process optimization

Organization of the video communication channel with contact center subscribers. Management of video conferences

Ensuring the integration of the contact center with CRM, creating scripts for operators. Automating the assessment of the quality of work of contact center operators. Creating IVR and chatbots

Service of outbound campaigns, automation of subscriber call routing, automatic display of subscriber's name on the phone

Voice biometrics. Creation of intelligent voice bots